Service Manager

Sunbelt Rentals, Inc.•Noblesville, IN

16d•$64,790 - $76,939

About The Position

Sunbelt Rentals is seeking a Service Manager to manage the servicing of company-owned and customer equipment in a timely and effective manner. The role oversees equipment repair and maintenance, service scheduling, parts and inventory, staff mechanic support, equipment safety and quality checks, service records, work orders, warranty claims, and reporting. The position also includes customer service and complaint resolution, safety awareness, new equipment commissioning, and disposal of specified solid and hazardous waste.

Requirements

Valid driver’s license.
Extensive experience repairing and maintaining self-propelled platforms and lifts.
Knowledge of work planning, scheduling, and other supervisory activities.
Strong understanding of equipment capabilities and safety requirements.
Clear perspective on maintenance and repair issues in the industry.
Planning and management experience.
Computer literacy.
Reporting experience.
Inventory management experience.
Ability to meet physical demands that include bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors or outdoors as required.

Responsibilities

Manage repair and maintenance of company-owned and customer equipment, including organizing the yard by Ready to Rent, Returned, and Down status.
Prepare work schedules and handle service calls to meet customer needs and ensure equipment availability.
Order and return parts, maintain adequate supplies, and perform parts inventory.
Provide training and assistance to staff mechanics.
Work with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
Evaluate equipment after repairs, maintenance, or safety checks.
Document equipment status before and after rental.
Handle customer complaints regarding equipment condition or operation.
Promote safety awareness and perform quality control checks.
Update, maintain, and organize equipment service records.
Create, update, close, and bill work orders.
File warranty claims in a timely fashion.
Commission new equipment.
Dispose of solid and hazardous material waste, including batteries, used oil and filters, antifreeze, and wash sludge.
Prepare reports on equipment due for service, fleet status, equipment service records, open work orders, warranty claims, inventory management, parts and merchandise details, financial and historical trends, service department financial summaries, shop foreman performance, work order chargebacks, halt reports, open purchase orders, and technician paid versus worked hours.
Perform other duties assigned by the manager.