Service Manager

RDO Equipment Co.•Imperial, CA

11d

About The Position

RDO Equipment Co. is hiring a Service Manager for its Imperial team in the Southwestern U.S. The Service Manager leads a team of technicians and manages work orders, scheduling, workflows, customer communication, and the service shop environment. The role focuses on supporting technicians’ development, maintaining strong customer relationships, and delivering a world-class customer experience. Industry familiarity is helpful but not required; the company supports learning.

Requirements

Leadership abilities and a desire to learn and grow in a leadership role.
Customer service skills and a passion for delivering excellent customer experiences.
Confidence using computers and ability to learn new systems quickly.
Clear written and verbal communication skills.
Ability to thrive in a fast-moving environment where priorities can shift.
Valid work authorization and ability to work in the U.S. without company sponsorship.

Nice To Haves

Familiarity with the equipment industry.

Responsibilities

Open and close work orders, track their progress, and manage them using internal systems.
Assign technicians to jobs and manage schedules and workflows.
Communicate clearly, respectfully, and promptly with customers throughout the repair process.
Keep team members and customers informed and aligned.
Lead, motivate, and support the development of technicians, and address team issues.
Ensure customer satisfaction, build strong customer relationships, and deliver a world-class experience.