Service Manager

Premier Truck Group • Knoxville, TN

50d • Onsite

About The Position

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Requirements

• A minimum of five years’ experience in heavy-duty truck/engine repair and installation.
• Five years’ experience in management is required.
• Ability to troubleshoot and diagnose service issues and resolve complaints.
• Skills in welding, electrical, and hydraulic systems.
• Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers.
• Experience in employee supervision and personnel administration preferably in a service technician environment.
• Ability to develop written estimates and quote bids and schedule jobs.
• Ability to read instructions, work orders, and specifications.
• Must have excellent verbal and written communication skills.
• Ability to operate personal computer and 10 key.
• Strong problem solving skills.
• Goal oriented, results focused.
• Valid Driver License required

Responsibilities

• To provide direction to service personnel, delegate assignments according to business needs and answer questions concerning present and future jobs.
• Manage the operation of the Service Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues.
• Prepare annual budget and monitor budgeted expenditures.
• Maintain awareness of current and projected market conditions; develop and implement appropriate strategies and programs as necessary to attain the dealership’s Service Department customer, operating and profitability objectives.

Benefits

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life Balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed