Service Manager

Bridgestone • Appleton, WI

28d

About The Position

The Service Manager combines automotive repair knowledge with strong people skills to manage customer relationships and act as a liaison between technicians and customers. The role includes selecting, coaching, leading, training, and supervising vehicle technicians, as well as assisting with purchasing parts, materials, and equipment.

The Service Manager oversees day-to-day automotive service operations, including assigning work based on staff skill levels, managing customer interactions, and supporting efficient store operations. The role also helps drive sales through customer engagement, vehicle inspections, and communication between the front and back of the shop.

Requirements

• High school diploma or equivalent.
• Four years of automotive service technical experience.
• One year of service manager or service writer experience.
• Ability to resolve customer complaints and solve problems.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current with automotive repair issues.
• Must maintain a valid automotive driver’s license to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for automotive service staff according to individual skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective automotive service team and support teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, follow-up, and responding to inquiries, feedback, and concerns.
• Build customer relationships and loyalty through interpersonal skills and automotive expertise.
• Manage operational processes, including paperwork, customer interactions, financial transactions, and adherence to company policies and standards.
• Promote efficient, seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.
• Select, coach, lead, train, and supervise vehicle technicians.

Benefits

• Medical, dental, and vision coverage starting on day one for all teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program.
• Formal training and performance incentives.
• Competitive healthcare packages for full-time and part-time employees.
• Professional development and regular mentorship.
• Supportive onboarding experience.
• Community involvement and corporate social responsibility activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED