Service Manager

Bridgestone • Apache Junction, AZ

19d

About The Position

The Service Manager combines automotive repair knowledge and people skills to manage customer relationships and act as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. It also oversees service operations, customer interactions, staff scheduling, and sales activity in an automotive service environment.

Requirements

• High school diploma or equivalent.
• Four years of automotive service technical experience.
• One year of service manager or service writer experience.
• Problem-solving skills, including handling customer complaints.
• Aptitude to manage inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Teammate, customer service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and remain current on automotive repair issues.
• Valid automotive driver's license at all times to test-drive customers' vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for automotive service staff according to their individual skill levels.
• Serve customers' automotive service needs.
• Oversee hiring and training of an effective auto service team and support high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions through proactive communication, issue resolution, and follow-up to support customer satisfaction and retention.
• Serve as the primary contact for customer inquiries, feedback, and concerns, building long-term customer relationships.
• Manage operational tasks including paperwork, customer interactions, financial transactions, and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with the purchase of parts, materials, and equipment.

Benefits

• Medical, dental, and vision coverage starting on day one.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program available.
• Professional development, training, and regular mentorship.
• Community involvement and corporate social responsibility activities.
• Supportive onboarding experience.
• Inclusive and engaging team and work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED