Service Manager

EquipmentShare • Warrenton, MO

29d • Onsite

About The Position

EquipmentShare is hiring a Service Manager for its rental facility in Warrenton, Missouri. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and oversees equipment service operations. Using EquipmentShare’s technology, the manager creates, assigns, and monitors work orders, tracks machine service intervals, orders parts, and uses equipment data to diagnose issues and determine corrective actions. The schedule is Monday through Friday, 7:00 AM to 5:00 PM.

The role coordinates and supervises the quality and performance of equipment mechanics and service personnel, and schedules repairs for customer- and company-owned rental equipment. It also involves maintaining customer relationships, keeping customers informed about service and ways EquipmentShare can support their business, and promptly resolving customer inquiries and complaints. The Service Manager supports employee training and development and helps maintain a safe work environment.

The position requires industry knowledge in equipment rental or a related construction field, strong customer service and communication skills, and the ability to lead maintenance teams. A high school diploma is required; a trade school certificate is preferred. Applicants must have a valid driver’s license with an acceptable driving record and be at least 21 years old to operate a company vehicle. The role has physical requirements, including moving, standing, stooping, bending, and lifting up to 50 pounds. Employment is contingent on a background check, and this safety-sensitive position requires passing a 10-panel drug screen.

Requirements

• Industry knowledge in the rental industry or a related construction field.
• Ideally, three years of maintenance and service experience.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay current on EquipmentShare products and services.
• Ability to work competitively while thriving in a team-oriented environment.
• Superior customer service, teamwork, and verbal and written communication skills.
• High school diploma.
• Experience leading maintenance teams.
• Valid driver’s license with an acceptable driving record.
• Must be at least 21 years old to operate a company vehicle.
• Ability to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
• Must pass a 10-panel drug screen; employment is also contingent on passing a background check.

Nice To Haves

• Trade school certificate.
• Experience in field service, maintenance, and repair.
• Experience and/or a background in the construction industry.

Responsibilities

• Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
• Create, assign, and monitor work orders using company technology.
• Track machine service intervals, order parts, and use equipment data to diagnose issues and determine corrective actions.
• Coordinate and supervise the quality and performance of equipment mechanics and service personnel.
• Schedule repairs for customer- and company-owned rental equipment.
• Maintain customer relationships and keep customers informed about service and ways EquipmentShare can support their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Support employee training and development.
• Maintain a safe work environment.
• Perform other duties as assigned.

Benefits

• Monthly family dinner night, with restrictions applying.
• Competitive compensation consisting of base salary plus a Company Profit Sharing Plan.
• Company-provided truck.
• Medical, dental, and vision coverage for full-time employees.
• 401(k) with company match.
• Generous paid time off and paid holidays.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Annual tool and boot reimbursements for applicable jobs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED