Service Manager

Cleveland Brothers Equipment • Chambersburg, PA

12d • Onsite

About The Position

The Service Manager supervises a diversified workforce, including Service Supervisors, hourly clerical employees, and employees covered by a collective bargaining agreement. The role ensures assignments are completed efficiently and meet quality and delivery expectations. The manager oversees service personnel and operations, customer satisfaction, sales, expenses, profitability, work in process, safety, warranty requirements, and company policies.

This position is associated with the opening of a new Cleveland Brothers facility in Chambersburg, Pennsylvania. New hires will train at the Harrisburg facility alongside experienced leaders and team members before transitioning to the new location.

Requirements

• Comprehensive knowledge of construction equipment repair procedures and their application.
• Thorough understanding of company and contract practices and policies related to directing a workforce.
• Effective verbal and written communication skills.
• Ability to meet deadlines and handle multiple tasks.
• Ability to learn new systems and processes.
• Solid computer skills and working knowledge of Microsoft Office products.
• Ability to read, understand, interpret, and convey technical information.
• Strong customer service orientation.

Responsibilities

• Manage service personnel and foster positive union-management relations.
• Maintain existing sales and increase sales to current and new customers.
• Maintain customer satisfaction by identifying and resolving problems promptly.
• Manage service expenses and profitability.
• Maintain service KPI results at acceptable levels.
• Manage work in process by ensuring work orders are closed within established timelines.
• Conduct scheduled safety meetings and enforce safety policies and procedures.
• Investigate and report job-related accidents and safety concerns.
• Coordinate outside vendor repair work with shop work in progress.
• Ensure warranty requirements are met.
• Enforce company policies and procedures.
• Conduct performance evaluations.
• Assign building maintenance duties daily.
• Operate basic office equipment.
• Perform other work-related duties as assigned.

Benefits

• Competitive compensation.
• Medical, dental, and vision coverage available on Day 1.
• Life insurance available on Day 1.
• 401(k) match available on Day 1.
• Short- and long-term disability coverage available on Day 1.
• Health savings account available on Day 1.
• Paid time off available on Day 1.
• Profit Sharing Account.
• Advancement opportunities across company locations and divisions.
• Job security with an established organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed