Service Manager

Marquette Management • Carol Stream, IL

2d • Onsite

About The Position

Marquette Management Inc. is hiring a Service Manager at its location in Carol Stream. The role supports the goal of providing residents with a clean, well-maintained living environment by overseeing maintenance work, including repairs to apartments and common areas, vacant apartment preparation, emergency repairs, cleaning, landscaping, snow and trash removal, and ordering supplies and equipment. The position also involves record keeping, accepting deliveries, moving appliances, and other related duties.

The Service Manager is expected to contribute to staff development and training, organization, customer service, problem solving, and a positive working environment. The posting describes a salary of $75,000–$85,000 based on experience, a daily on-call bonus, and a bonus equal to 10% of base salary.

Requirements

• Previous maintenance experience.
• Excellent leadership and customer service skills.
• General computer knowledge.
• Experience with plumbing, electrical systems, appliances, and apartment turns.
• Ability to coach, train, and support others.
• Ability to adapt, learn from others, and contribute.
• Industry knowledge and knowledge of budgetary control.

Nice To Haves

• Maintenance experience in the apartment or hotel industry is preferred.
• HVAC or EPA Universal Certification is a plus.
• Availability for on-call purposes and flexibility to work weekends when necessary are a plus.
• Pool and spa maintenance skills.

Responsibilities

• Oversee general repairs to apartments, common areas, buildings, and grounds.
• Prepare vacant apartments for occupancy.
• Handle snow and trash removal, emergency repairs, cleaning, and landscaping.
• Order maintenance equipment and supplies.
• Maintain records and accept deliveries.
• Move appliances and perform other job-related duties.
• Support staff development and training.
• Coach, train, and support team members.
• Provide customer service and solve problems.
• Help maintain budgetary control.

Benefits

• 401(k) with matching
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Life insurance
• Paid time off
• 13 paid holidays
• Community Service Day
• Cultural Diversity Day
• Daily on-call bonus
• 10% bonus based on base salary
• Training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed