Service Manager

Rush Enterprises•Parma, OH

26d

About The Position

The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records. The role oversees department performance, customer relationships, recruiting relationships, service pricing materials, customer follow-up, and reporting. The employee may also be asked to follow other instructions and perform other duties requested by their leader.

Requirements

High school diploma.
Two years of service department experience in a commercial dealership environment.
Current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.

Responsibilities

Prepare and administer an annual operating budget for the service department.
Monitor and control department performance using appropriate reporting and tracking systems.
Monitor technicians’ daily productivity reports and corresponding payroll records.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Prepare pricing guides and maintenance menus for frequent labor operations.
Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
Maintain reporting systems required by general management and corporate personnel.
Follow other instructions and perform other duties requested by the employee’s leader.