Service Manager
About The Position
The Service Manager I coordinates employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns tasks, oversees work quality, maintains an adequate inventory of repair supplies, and monitors the monthly maintenance budget. The manager may support new construction or modifications to existing properties and performs a variety of complex tasks. The role demonstrates commitment to internal and external customer service and represents the company professionally and courteously. The Service Manager supports staffing and training for maintenance employees, oversees safety and skill training, inspects the property and grounds, and ensures maintenance work is assigned and completed according to company standards. The role supports resident satisfaction follow-up, complies with applicable safety rules and codes, performs and oversees equipment maintenance and repairs, and helps implement and document preventive maintenance programs. The manager also ensures team understanding of company policies, maintains property-issued tools, responds to resident requests, and shares on-call duties, including during inclement weather. The position is scheduled Monday through Friday, although the schedule may vary. Overtime, extended hours, and participation in a rotating on-call schedule may be required. The work involves physical activity, lifting up to 50 pounds, and exposure to all weather conditions.
Requirements
- At least four years of progressive maintenance and safety experience.
- Advanced computer skills and familiarity with industry-specific technology used to coordinate and respond to resident and management requests.
- Ability to perform manual, task-oriented work independently, prioritize tasks, and assign tasks to a team.
- EPA Core certification.
- Type I-Appliances certification.
- Type II-HAVC certification.
- Certified Pool Operator certification.
- Provide own industry-specific hand tools.
- Ability to work extended hours and participate in on-call coverage as business needs require.
Nice To Haves
- High school diploma.
Responsibilities
- Create maintenance employee schedules, communicate assignments, and assign and prioritize work.
- Participate in site staffing needs with the Community Manager.
- Assess employee training needs, provide input on training programs, and coordinate and schedule appropriate training.
- Provide safety and skills training for maintenance employees and assist with written property safety audits.
- Inspect the property and grounds daily for maintenance needs and liability hazards.
- Ensure repairs and replacements, including interior and exterior rehabilitation and construction projects, are assigned and completed to company standards.
- Assist with monitoring resident satisfaction and ensure property maintenance staff follow up on results.
- Comply with OSHA and other safety requirements, applicable federal, state, and local codes, and internal maintenance policies and systems.
- Inspect, maintain, install, repair, replace, and clean mechanical equipment and components, including sourcing and installing new equipment.
- Help ensure preventive maintenance programs are implemented, followed, and documented according to company guidelines.
- Understand company policies and procedures and ensure the team understands and complies with them.
- Maintain and secure all property-issued tools.
- Share on-call responsibilities with the maintenance team, including during inclement weather, and respond to resident requests according to company standards.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
