Service Manager
About The Position
The Packard Culligan Water Phoenix, AZ dealership is seeking a Service Manager with strong technical and people skills. This is a hands-on management role leading the Service team and associated commercial and industrial service functions to strengthen the workforce, achieve customer satisfaction and retention, and support company goals. The manager develops and leads Service Technicians through coaching and technical and customer-service training, and provides leadership through communication, process improvement, coordination between service and sales, and mentoring in a fast-paced, high-volume environment. The position reports to the General Manager. Previous experience in trades management is a plus. Training and development coordinated through the Corporate Team are available to help someone transitioning into the role build management skills. The pay range is $69,000–$76,000, with a base salary and incentives. Candidates are subject to a pre-employment background check, drug screening, DOT physical, and Motor Vehicle Record review.
Requirements
- Strong technical and people skills.
- Ability to lead by example in a hands-on management environment.
- Ability to communicate effectively, improve processes, coach and train employees, and mentor staff.
- Ability to support customer satisfaction and retention in a fast-paced, high-volume environment.
Nice To Haves
- Previous experience in trades management.
Responsibilities
- Resolve service-related problems and approve billing adjustments as necessary.
- Ensure adequate after-hours response to customer emergencies.
- Maintain appropriate staffing levels, workload distribution, and employee skills to serve customers and meet business needs.
- Provide training so employees have the skills and information needed to exceed customer expectations.
- Develop realistic employee performance objectives tied to dealership goals to support employee development and empowerment.
- Maintain company assets, including the plant, fleet, equipment, and other inventory.
- Achieve planned gross margin and revenue targets.
- Oversee the production plant.
- Keep their own knowledge and skills current, as well as those of service personnel.
- Pursue WQA CWS-I certification.
- Lead, coach, train, and mentor Service Technicians.
- Coordinate and liaise between service and sales.
Benefits
- Zero-deductible medical plans
- Dental and vision coverage
- Wellness program with incentives
- 401(k) with employer match
- Tuition reimbursement and scholarship opportunities
- Paid time off and paid holidays
- Career advancement through training and development
- Work-life balance
- Training and development coordinated through the Corporate Team
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
