Service Manager

Unlimited Service Group • Fort Worth, TX

6d

About The Position

The Service Manager prioritizes unscheduled service calls and assigns branch service technicians to meet customer needs. The role directly supervises technicians, creates daily and on-call schedules, responds to customers and factories about service issues, and provides technical support to the parts department, customers, and technicians in the field. The Service Manager also prepares parts or ready boxes for assigned jobs and contacts customers about leads, service issues, and collections.

The position conducts or oversees weekly technician meetings as required by the Area Manager and assumes responsibility for daily branch operations when the Area Manager is absent. It also provides technical support to on-call technicians as needed, including nights, holidays, and weekends, and performs other duties as required. This is a non-exempt position.

Requirements

• High school diploma or equivalent experience.
• Ability to handle multiple tasks simultaneously, including multiple incoming phone calls.
• Driving record acceptable under auto liability insurance guidelines.
• Either 3–5 years of previous experience as a Service Technician within the industry, or 1–3 years of previous industry experience combined with 2–3 years of direct customer service experience.
• Good interpersonal and verbal communication skills for communicating with customers and service technicians, including by phone.
• Ability to understand and prioritize service calls and assign technicians accordingly.
• Well organized and focused on promoting customer and employee satisfaction.
• Ability to regularly lift 5 to 50 pounds, depending on repair, maintenance, or installation requirements.
• Ability to repeatedly bend, twist, stoop, and kneel.
• Ability to travel extensively each day to work-site locations.

Responsibilities

• Prioritize new unscheduled service calls and assign technicians to meet customer needs.
• Directly supervise branch service technicians.
• Create daily and on-call schedules for branch service technicians.
• Respond to customers and factories regarding service-related issues.
• Provide technical support to the branch parts department, walk-in customers, and customers over the phone.
• Provide field technicians with technical support to help resolve problems quickly.
• Prepare ready boxes or parts needed by technicians for assigned jobs.
• Contact customers as directed regarding leads, service issues, and collection issues.
• Conduct or oversee weekly technician meetings as required by the Area Manager.
• Assume responsibility for daily branch operations in the Area Manager’s absence.
• Be available to provide technical support to on-call service technicians as required, including nights, holidays, and weekends.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED