Service Manager

EquipmentShare • Warrenton, MO

30d • Onsite

About The Position

EquipmentShare is hiring a Service Manager at its rental facility in Warrenton, Missouri. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare technology to create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose equipment issues using data from a range of makes and models. The role coordinates repair work and service personnel, supports customer and company-owned rental equipment, and maintains customer satisfaction through timely communication and responsive service. The position is scheduled Monday through Friday, 7:00 AM to 5:00 PM.

Requirements

• Industry knowledge in rental or a related construction field.
• Ideally three years of maintenance and service experience.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to the fast pace of a growing company and learn about and stay current on EquipmentShare products and services.
• Ability to work competitively in a team-oriented environment.
• Superior customer service, teamwork, and verbal and written communication skills.
• Experience leading maintenance teams.
• Valid driver's license with an acceptable driving record.
• Must be at least 21 years old to operate a company vehicle.
• Ability to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
• Passing a 10-panel drug screen is a condition of employment for this safety-sensitive position.
• Passing a background check is a condition of employment.

Nice To Haves

• Experience and/or a background in the construction industry.
• High school diploma; a trade school certificate is preferred.
• Experience in field service, maintenance, and repair.

Responsibilities

• Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
• Use company technology to create, assign, and monitor work orders.
• Track machine service intervals, order parts, and diagnose equipment issues to identify root causes and corrective actions.
• Coordinate and supervise the quality and performance of equipment mechanics and service personnel.
• Schedule repairs for customer-owned and company-owned rental equipment.
• Maintain and nurture existing customer relationships, ensuring customers are satisfied with service and support and informed about additional ways EquipmentShare can help their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Support employee training and development and maintain a safe work environment.
• Perform other duties as assigned.

Benefits

• Monthly family dinner night.
• Base salary plus Company Profit Sharing Plan.
• Company-provided truck.
• Full medical, dental, and vision coverage for full-time employees.
• 401(k) with company match.
• Generous paid time off and paid holidays.
• Gym membership stipend and wellness programs, with opportunities to earn paid time off and prizes.
• Annual tool and boot reimbursements for applicable jobs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED