Service Manager

Rosauers Supermarkets • Ellensburg, WA

2d

About The Position

Rosauers Supermarkets is hiring a full-time Service Manager to help oversee grocery store operations and create memorable customer shopping experiences. The role supports the Store Manager and Assistant Manager with day-to-day operations, team member recruitment and training, performance, customer concerns, store staffing and provisioning, and business and financial objectives. The position pays $22.40 per hour and is eligible for a semi-annual bonus of 0–20% of base wages based on company performance and position goals. Benefit eligibility may vary by role, length of service, store location, hours worked, and applicable collective bargaining agreement.

Requirements

• Must be 18 years or older.
• Complete a pre-employment background check.
• Must be able to lift, carry, and push 25 pounds.
• Outstanding organizational and leadership skills.
• Strong understanding of leadership principles.
• Excellent communication skills.

Responsibilities

• Help the Store Manager and Assistant Manager with day-to-day operations.
• Oversee recruitment and training of new team members.
• Ensure team members work productively and develop professionally.
• Delegate responsibilities and supervise business operations.
• Help direct the team member performance evaluation process.
• Handle customer complaints or concerns quickly and professionally to maintain good customer relationships.
• Evaluate and improve operations and financial performance.
• Establish and achieve business and profit objectives.
• Prepare regular reports for upper management.
• Ensure team members follow company policies and procedures.
• Monitor store activity and ensure it is properly provisioned and staffed.
• Perform other tasks as assigned.

Benefits

• Paid weekly.
• Semi-annual bonus eligibility of 0–20% of base wages, based on company performance and position goals.
• Medical, dental, vision, and prescription health care plan.
• Retirement plan including pension and 401(k) with company match.
• Paid time off, including vacation, sick time, and holidays.
• Basic and voluntary life insurance and AD&D insurance.
• Life Flight insurance.
• Pet insurance options.
• Employee discounts.
• Scholarship opportunities.
• Leadership training.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed