Tom Wood Service Manager Talent Pool
About The Position
Tom Wood Auto Group is building a Service Manager Talent Pool for future opportunities across its family of dealerships. This talent pool is for experienced Service Managers, Fixed Operations leaders, Assistant Service Managers, or Shop Foremen ready for their next opportunity. Future Service Manager roles are responsible for leading all aspects of dealership service operations, including customer satisfaction, employee development, technician productivity, workflow management, and financial performance. Successful candidates will demonstrate strong leadership skills, operational expertise, and a commitment to delivering outstanding results while upholding the company's core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity.
Requirements
- Previous automotive service management, fixed operations, or dealership leadership experience preferred.
- Strong understanding of dealership service operations and performance metrics.
- Proven ability to lead, motivate, and develop teams.
- Excellent communication, problem-solving, and customer service skills.
- Experience managing departmental budgets, productivity, and profitability.
- Familiarity with dealership management systems and service technology platforms.
- Valid driver's license and acceptable driving record.
Responsibilities
- Lead and develop Service Advisors, Technicians, Dispatchers, and support staff.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Drive customer satisfaction and retention through exceptional service experiences.
- Monitor and improve key service department performance metrics.
- Manage shop productivity, technician efficiency, and repair order flow.
- Ensure compliance with manufacturer standards, warranty requirements, and company policies.
- Partner with Parts, Sales, and dealership leadership teams to achieve business objectives.
- Recruit, train, coach, and develop high-performing service teams.
- Oversee department profitability, labor sales growth, and expense management.
- Maintain a safe, organized, and professional service operation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
