Service Manager

Cleveland Brothers Equipment Co•Chambersburg, IN

12d

About The Position

The Service Manager supervises a diversified workforce serving Murrysville Field Service and the Murrysville Main Shop, including Service Supervisors, hourly clerical employees, and employees covered by a collective bargaining agreement. The role ensures assignments are performed efficiently and that quality and delivery performance reach the highest attainable levels. The position includes managing service personnel and operations, supporting customer satisfaction and sales, overseeing expenses and profitability, and ensuring safety, warranty, and company-policy compliance. The role is associated with the opening of a new Cleveland Brothers facility in Chambersburg, Pennsylvania. New hires will initially train at the Harrisburg facility alongside experienced leaders and team members before transitioning to Chambersburg.

Requirements

Comprehensive knowledge of construction equipment repair procedures and their application.
Thorough understanding of company and contract practices and policies related to directing a workforce.
Effective verbal and written communication skills.
Ability to meet deadlines and handle multiple tasks.
Ability to learn new systems and processes.
Solid computer skills and working knowledge of Microsoft Office products.
Ability to read, understand, interpret, and convey technical information.
Strong customer-service orientation.

Responsibilities

Supervise and effectively manage service personnel while fostering positive union-management relations.
Maintain existing sales and increase sales to existing and new customers.
Maintain customer satisfaction by promptly identifying and resolving problems.
Manage service expenses and profitability.
Maintain service key process indicator (KPI) results at acceptable levels.
Manage work in process (WIP) and ensure work orders are closed within established timelines.
Conduct scheduled safety meetings and enforce safety policies and procedures.
Investigate and report job-related accidents and safety concerns.
Coordinate outside-vendor repair work with shop work in progress.
Ensure warranty requirements are met.
Enforce company policies and procedures.
Conduct performance evaluations.
Assign building-maintenance duties daily.
Operate basic office equipment.
Perform other work-related duties as assigned.