Gurley Leep Ford Service Manager
About The Position
Gurley Leep Automotive Family is hiring a Service Manager for its Gurley Leep Ford store in South Bend, Indiana. The Service Manager leads the service and parts departments, aligns their work with manufacturer and company standards, and supports the dealership’s strategic initiatives. The role focuses on team development, department performance, customer satisfaction, business results, regulatory compliance, and continuous operational improvement. Gurley Leep Automotive Family is a family-owned company with 24 locations across five states and more than 1,300 team members. The company describes its culture as grounded in team members working together to provide excellent customer satisfaction.
Requirements
- Bachelor’s degree, or equivalent experience or a combination of education and experience.
- 3–5 years of related experience and/or training within fixed operations.
- Strong leadership and team-building skills.
- Excellent interpersonal, verbal, and written communication skills.
- Strong financial and business acumen, with the ability to drive revenue and profitability.
- Professionalism, integrity, and confidentiality.
- Customer-focused approach and excellent customer service disposition.
- Professional and well-groomed personal appearance.
- Ability to set and achieve targeted goals using strong analytical and problem-solving skills.
- Valid driver’s license and a clean driving record.
Responsibilities
- Provide leadership, guidance, and team building to the service and parts departments to meet manufacturer and company standards.
- Develop and implement goals and objectives aligned with dealership strategic initiatives.
- Monitor and control department performance and proactively address areas of concern.
- Recruit, train, mentor, and coach service and parts team members.
- Ensure customer interactions reflect high standards of quality, integrity, and transparency.
- Develop and maintain productive relationships with manufacturer partners, suppliers, and vendors.
- Ensure compliance with regulatory requirements, safety standards, and environmental regulations.
- Promote continuous improvement through innovation, best practices, and operational excellence.
Benefits
- Weekly compensation with monthly bonus opportunities
- Medical, dental, vision, and life insurance
- Paid time off (PTO)
- 401(k) retirement plan with company match
- Scholarship program for children/dependents
- Employee assistance program
- Employee discount
- Flexible spending account
- Health savings account
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What This Job Offers
Job Type
Full-time
Career Level
Manager
