Service Manager

Hy-Vee•Madison, WI

6d•Onsite

About The Position

The Service Manager supervises and coordinates employee activities across all store departments to help ensure the store runs smoothly and customers receive prompt, friendly service. The role involves leading by example, managing schedules, addressing customer concerns, overseeing merchandising and compliance, and supporting operations wherever needed. The position is based in a fast-paced retail store environment and requires active involvement throughout the store.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in a variety of situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, clearly guide and direct people, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team while building a collaborative, customer-focused store culture.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and help make each customer visit a positive experience.
Lead by example and promote positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign duties; and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees across store areas when Department Managers are absent, or perform work at any job level as needed.
Ensure proper customer service throughout the store and resolve customer issues promptly and professionally.
Train employees in store policies, department procedures, and job duties, and provide ongoing education on updated policies and procedures.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on safety procedures, help maintain a safe and healthy work environment, and complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.