Service Manager

Yancey Bros. Co.•Albany, GA

27d

About The Position

The Service Manager leads technicians and supervisors in the daily service operations of assigned store locations. The role is responsible for creating a safe workplace and a “Safety First” culture; hiring, developing, and managing employees; and overseeing the financial performance of assigned stores and cost centers. This includes preparing operating budgets, controlling expenses, meeting financial objectives, building customer loyalty, and maintaining positive employee relations. The Service Manager responds promptly to employee and customer complaints and works to maintain an efficient, pleasant workplace and strong customer relationships. The role also requires staying current on supported manufacturer products, policies, procedures, and warranties, while maintaining effective working relationships with other departments and OEM representatives.

Requirements

Minimum of 3 to 5 years of experience.
Prior experience as a Service Manager in a similar industry.
Problem-solving skills to meet the needs of customers and employees.
Strong customer-service focus and customer service experience.
Excellent people, organizational, and communication skills.
Ability to lead by example and serve as a mentor, motivator, and director to direct reports.

Nice To Haves

High school diploma or equivalent preferred.
Specific industry experience desired, or an equivalent college degree.

Responsibilities

Participate in safety programs, ensure employees complete safety training, and promote safe work practices.
Manage daily branch operations, including staff, profit and loss, staffing, employee development and training, equipment utilization and maintenance, and safety compliance.
Direct staff in their store-related duties and support training on standard operating procedures and company policies.
Develop, evaluate, and motivate staff; complete annual employee evaluations and create development and learning plans.
Handle disciplinary actions in accordance with company policy.
Plan and implement systems to control expenses.
Monitor exchange-component inventory to meet customer needs in a timely manner.
Help customers resolve parts and service complaints.
Assist with revenue and profit goals, inventory requirements, and staffing needs for budgeting; prepare annual operating budgets.
Conduct safety audits and training, and ensure compliance with State and Federal OSHA, MSHA, EPA, and DOT regulations.
Maintain company facilities in a clean, orderly, and safe condition.
Promote a customer-service-focused atmosphere throughout the facility.
Ensure job standards are met, arrange work coverage for vacancies and absences, and maintain attendance records.
Administer Parts and Service strategies for promotions and products.
Supervise daily workflow, including workload, resources, and equipment processes.
Support and communicate regularly with Sales Teams.
Oversee or assist with accounts receivable collection.
Prepare monthly reports, including injury reports.
Conduct monthly meetings covering safety, financials, and current company information.
Establish and communicate branch goals.
Perform additional duties as assigned by the manager.

Benefits

Aggressive compensation levels and competitive pay structure.
Individual bonus opportunities.
Technician tool allowance.
401(k) plan with a strong company match.
Employee profit sharing.
Financial wellness coaching.
Employee wellness program.
Medical, vision, and dental insurance.
Prescription drug coverage.
Flexible spending accounts.
Short- and long-term disability coverage.
Group life insurance.
Paid time off, vacations, paid holidays, and paid sick leave.
Career development, tuition reimbursement, ongoing training, and advancement opportunities.