Service Manager

FleetPride•Pittsburgh, PA

14d

About The Position

The Service Manager supervises and coordinates service operations and manages the overall performance of all areas of the Service Center, including P&L, equipment, personnel administration, and work schedules. The role aims to meet or exceed annual EBITDA, sales budget, and inventory goals while fulfilling customer expectations for product supply and service. The Service Manager oversees service functions and workspaces, directs workflow and assignments, coaches employees, supports customer service, and manages work orders and invoicing. The role also maintains quality and safety standards, coordinates with vendors and subcontractors, trains employees, stays current on industry developments, and reports business-unit performance as directed by senior management.

Requirements

High school diploma or GED equivalent.
Computer literacy and proficiency with inventory catalogs and Microsoft and Google Docs software and programs.
Proven track record in service operations and customer service.
Ability to work under pressure and manage stressful situations.
Strong customer service and salesmanship skills.
Ability to manage a P&L.
Ability to calculate productivity.
Average oral and written communication skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Oversee all service functions and workspaces in the Service Center.
Delegate and direct service tasks, and monitor departmental workflow and the progress of current and pending assignments.
Deliver customer service by offering knowledge and advice and answering questions and concerns.
Coach employees to achieve high performance and manage Service Center costs and assets to meet financial targets.
Serve as an information resource for service, inventory, product knowledge, and work-process matters for employees and customers.
Manage and update work orders and invoices to ensure work quality, timeliness, and accurate invoicing.
Provide a quality-check process for work performed and invoice accuracy.
Communicate and maintain good relations with vendor representatives, dealers, and subcontractors.
Maintain a safe and clean workspace.
Monitor employee work and provide frequent progress reports to improve employee satisfaction and efficiency.
Follow industry standards, regulations, and laws.
Help train new employees in company procedures, including safety and work processes.
Stay current on industry standards and innovations, materials, tools, and processes that may benefit the company.
Provide direction and oversight to employees and staff, and accurately report business-unit performance as directed by senior management.