Service Manager

The Donaldson Group•Washington, DC

3d•Onsite

About The Position

Donaldson is seeking an experienced Service Manager to oversee maintenance operations at Brookland Manor, a 465-unit apartment community in Washington, DC. The role involves leading and developing a team while ensuring quality maintenance, service, and unit readiness. The ideal candidate is HVAC certified and has at least three years of residential apartment maintenance experience. The position participates in an on-call emergency rotation as needed.

Requirements

At least 3 years of apartment maintenance experience, with prior supervisory or lead technician experience.
Expertise in HVAC, plumbing, electrical, appliance repair, and carpentry.
Strong leadership, scheduling, and organizational abilities.
Excellent communication and problem-solving skills.
Computer proficiency.
Must have basic tools and reliable transportation.
Ability to lift or move up to 50 pounds.
Professional appearance and commitment to quality work.

Nice To Haves

HVAC certification.
Yardi experience.
Bilingual in English and Spanish.

Responsibilities

Supervise, train, and lead a team of service technicians.
Schedule and manage maintenance operations, including service requests, work orders, and preventive maintenance.
Oversee contractors and vendors, manage inventory, and order supplies.
Ensure high-quality apartment turnovers and unit readiness.
Perform and oversee HVAC, plumbing, electrical, appliance, carpentry, and general maintenance repairs.
Conduct routine inspections of apartments, buildings, and systems.
Ensure compliance with safety standards, OSHA regulations, and building codes.
Maintain accurate maintenance logs and documentation using property management systems.
Participate in an on-call emergency rotation as needed.