Service Manager

Texas Roadhouse•New London, CT

16d•$55,000 - $85,000

About The Position

Texas Roadhouse is seeking a Service Manager to oversee daily Front of House operations and employees, ensuring guests receive Legendary Food and Legendary Service. The role is focused on delivering a legendary guest experience and includes managing staff, restaurant operations, training, performance, hiring, scheduling, liquor costs and compliance, safety, and food handling.

Responsibilities

Drive sales, steps of service, and guest satisfaction.
Enforce employment policies in conjunction with management and oversee restaurant cleanliness and guest safety.
Provide or direct all Front of House training.
Manage Front of House employee performance, including evaluations, coaching, and discipline.
Manage liquor orders and control liquor costs.
Enforce applicable liquor laws and Responsible Alcohol Service guidelines.
Support the development of key employees, assistant managers, and hourly employees through daily performance feedback during one-on-ones.
Review applications, interview candidates, and hire or recommend hiring Front of House employees.
Direct employee work by setting hours and weekly schedules and assigning tasks before, during, and after restaurant opening hours.
Create a fun and safe work environment by following company values and operational goals and implementing contests, theme nights, and staff incentives.
Understand, manage, and practice safe food handling procedures.