Service Manager

EquipmentShare • New Orleans, LA

5d • Onsite

About The Position

EquipmentShare is hiring a Service Manager at its rental facility in New Orleans, Louisiana. The position leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses the company’s technology to create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose equipment issues. The Service Manager identifies root causes and corrective actions using real-time data and information covering hundreds of makes and models.

The role coordinates and supervises the quality performance of equipment mechanics and service personnel, and schedules repairs for customer-owned and company rental equipment. It also involves maintaining customer relationships, keeping customers informed about service and ways EquipmentShare may support their businesses, and responding promptly to customer inquiries, requests, complaints, and other communications. The Service Manager supports employee training and development and maintains a safe work environment.

The schedule is Monday through Friday, 7:00 AM to 5:00 PM. The role is safety sensitive; an offer is contingent on passing a 10-panel drug screen. Employment is also contingent on passing a background check.

Requirements

• Industry knowledge in the rental industry or a related construction field.
• Ideally, three years of maintenance and service experience.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and learn about and stay current on EquipmentShare products and services.
• Ability to compete while thriving in a team-oriented environment.
• Superior customer service, teamwork, and verbal and written communication skills.
• Experience leading maintenance teams.
• Valid driver's license with an acceptable driving record.
• Must be at least 21 years old to operate a company vehicle.
• High school diploma.
• Ability to move, stand, stoop, and bend freely.
• Ability to lift up to 50 pounds at times.
• Pass a 10-panel drug screen as a condition of employment offer.
• Pass a background check as a condition of employment.

Nice To Haves

• Trade school certificate preferred.
• Experience in field service, maintenance, and repair preferred.
• Construction industry experience or background preferred.

Responsibilities

• Use company technology to create, assign, and monitor work orders.
• Track machine service intervals and order parts.
• Use equipment data to diagnose issues, determine root causes, and identify corrective actions.
• Coordinate and supervise the quality performance of equipment mechanics and service personnel.
• Schedule repairs for customer-owned and company-owned rental equipment.
• Maintain customer relationships and keep customers updated about service and ways EquipmentShare can support their businesses.
• Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
• Train and develop employees and maintain a safe work environment.
• Perform other duties as assigned.

Benefits

• Monthly family dinner night; restrictions apply.
• Base salary plus Company Profit Sharing Plan.
• Company-provided truck.
• Full medical, dental, and vision coverage for full-time employees.
• 401(k) with company match.
• Generous paid time off and paid holidays.
• Gym membership stipend and wellness programs.
• Annual tool and boot reimbursements for applicable jobs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED