Service Manager

Southern Land Company Careers•Franklin, TN

50d•Onsite

About The Position

Southern Land Company, a national real estate development and construction firm, is seeking a full-time Service Manager to join our dynamic team at our Luxury Active Adults-Plus Flagship, in Franklin, TN, pre-leasing in 2026. Southern Land is offering an exciting opportunity for an individual who is passionate about providing world class customer service. The successful candidate must be well-versed in operating and maintaining building maintenance and mechanical facilities. The candidate will also be responsible for cultivating resident satisfaction, controlling expenses within budget parameters, developing employees, promoting teamwork and meeting goals in a fast-paced environment. Must be reliable and always present a positive and professional image. The salary range for this position is $85K - 90K, based on experience. Astor Club & Residents at Westhaven is a luxury active adult community and private club located in historic Franklin, TN opening in 2027.

Requirements

Knowledge of HVAC and Plumbing
Knowledge of energy mgmt. systems (EMS) or building automated system (BAS)
Knowledge of lighting, power systems, and energy consumption
Knowledge of communication and alarm systems
Knowledge of basic interior and exterior building maintenance
Strong working knowledge of Microsoft Office (Outlook, Word) with ability to type documents and maintain accurate records
Strong leadership skills and attention to detail
Solid teamwork skills with flexibility to adjust to changing project requirements and deadlines
Ability to anticipate the maintenance needs of the property
Ability to lift/move 25 lbs. regularly and 50 lbs. occasionally
Possible exposure to changing weather conditions and chemical fumes
Ability to analyze problems and develop solutions
Ability to keep sensitive information highly confidential
Excellent written and verbal communication skills.
Strong organizational and interpersonal skills, and the ability to deal professionally with co-workers, residents, and vendors
Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
Ability to work independently, prioritize work, and ask for further clarification when necessary.
Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
High School diploma or equivalent
Valid Driver’s license
5+ years practical experience, verification of maintenance experience, and demonstrated skills
Experience managing a service team
Fair housing training
EPA certification required for properties with A/C units, as well as pool operations, electrical and universal certification
Knowledge of OSHA requirements

Nice To Haves

Yardi experience preferred

Responsibilities

Maintain resident request system; maintain accessible and accurate records for work orders and preventative maintenance, safety, repair/replacement of major equipment, utility cut-off, sewer clean-outs, and inventory of parts and supplies.
Monitor and evaluate the physical condition of the community and correct unsafe conditions, install locks, parts, safety devices and make repairs as needed.
Diagnose and perform maintenance/repairs on A/C and heating, electrical and plumbing systems, water and sewer lines, stairs, gates, fences, patios, railings, roofing, gutters, tile, carpet, flooring, fireplaces, ceiling fans, appliances, shutters, doors, cabinets, windows, gas and electric boilers, walls and ceilings, security system, pool area, tile, and other equipment as required.
Operate community within budgeted guidelines.
Supervise activities of capital expenditure including writing specifications for work to be done, obtaining competitive bids, and investigating qualifications of responding bidders.
Assist in hiring staff and evaluating service employee performance.
Assist in the preparation of annual budgets for operating and capital expenditures.
Enforce safety policies and OSHA regulations.
Stay current on all applicable building codes and safety standards, as required.
Maintain and schedule 24-hour emergency coverage, alternating on-call requirement.
Move appliances, equipment, and furniture as needed in accordance with generally accepted safety precautions.
Perform routine preventative maintenance on equipment.
Handle make-readies in a timely manner as directed by General Manager.
Ensure adherence to uniform policy.
Supervise all aspects of maintenance in the community, including staff, vendors, and contractors.