Service Manager

Hy-Vee, Inc.•Altoona, IA

15d•Onsite

About The Position

The Service Manager helps keep the store running smoothly by supervising and coordinating employees across departments and ensuring prompt, friendly customer service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and supports store needs across all job levels. It is suited to an experienced retail leader who works well in a fast-paced environment and is committed to developing employees and delivering results. The Service Manager reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those roles or as otherwise designated by the Store Director. A high school diploma or equivalent experience is required; two or more years of similar or related work experience is preferred. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions across varied situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to interview to obtain basic information, clearly guide and direct people, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Where applicable to the role, safely use sharp knives and blades for food preparation.
Where applicable to the role, work with exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable to the role, operate a delivery vehicle in accordance with applicable DOT standards.
Successfully complete a pre-employment drug screen.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service, greet customers, learn their names, and help make each visit a positive experience.
Lead by example and maintain positive employee relations and a store culture of friendliness, teamwork, and accountability.
Plan, prepare, and adjust work schedules, assign duties, and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure proper customer service throughout the store and address customer issues promptly and professionally.
Train employees in store policies, department procedures, and job duties, and provide ongoing education about updated policies and procedures.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees in and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and quality, and report discrepancies between ordered and received products.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocation.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.