Service Manager

Aaron Plumbing INC • Suwanee, GA

40d • $100,000 - $125,000 • Hybrid

About The Position

Aaron Services has proudly served North Atlanta homeowners since 1978. We're a family-owned Plumbing, Heating &Cooling company known for honest service, quality workmanship, and thousands of 5-star reviews. Our service area is roughly Dacula to Marietta, Dawsonville to Midtown. As we continue to grow, we're looking for a Service Manager to develop our technicians, strengthen our systems, and help lead the continued growth of our service departments. This role combines field leadership with operational management. Some days you'll be riding alongside technicians, providing coaching and hands-on training. Other days you'll be reviewing technician performance, analyzing KPIs, evaluating estimates and invoices, improving training, strengthening our processes, and working with leadership to build an even better service department. Success in this role isn't measured by how many service calls are completed. It's measured by how much better your technicians become, how consistently they follow best practices, and how effectively the department performs. If you enjoy developing people, solving problems, and building great systems, we'd love to meet you.

Requirements

• Significant residential plumbing service experience.
• Georgia Journeyman or Master Plumber license preferred, or the qualifications and willingness to obtain one within your first year of employment.
• Previous leadership, mentoring, training, or management experience preferred.
• Strong troubleshooting and diagnostic skills.
• Comfortable reviewing KPIs, estimates, invoices, and technician performance.
• Excellent communication, leadership, and customer service skills.
• Residential HVAC experience is a plus, but not required.
• ServiceTitan experience is a plus.
• Strong organizational skills with a continuous improvement mindset.
• Valid driver's license with a clean driving record.

Nice To Haves

• Enjoy teaching and developing others.
• Can build positive relationships while consistently holding people accountable to high standards.
• Believe consistency comes from strong systems and training.
• Stay calm under pressure and enjoy solving difficult problems.
• Take ownership and continuously look for ways to improve the business.
• Want to build a team that homeowners trust and technicians are proud to be part of.

Responsibilities

• Lead the development of our service technicians through ride-alongs, field coaching, structured training, onboarding, one-on-one coaching, and ongoing mentorship, helping them improve their technical ability, professionalism, customer communication, documentation, sales presentation, and overall performance.
• Review jobs before, during, and after completion to strengthen diagnostics, workmanship, pricing, presentation of options, quality, and customer experience while ensuring company standards are consistently met.
• Review technician KPIs, invoices, estimates, callbacks, and other performance metrics to identify coaching opportunities, improve consistency, strengthen department performance, and ensure company standards are being met.
• Recruit, interview, onboard, and develop new technicians while fostering a culture of accountability, professionalism, and continuous improvement.
• Work closely with dispatch, warehouse, and leadership to improve communication, organization, efficiency, and service processes.
• Set the standard for the department through professionalism, integrity, enthusiasm, accountability, and a commitment to continuous improvement.

Benefits

• Competitive salary based on experience
• Performance-based bonus opportunities
• Company vehicle
• Comprehensive company-paid benefits, including health, dental, vision, life, short-term disability, and long-term disability insurance
• 401(k)
• Paid vacation
• Paid holidays
• Ongoing leadership and professional development
• Stable, year-round employment with a family-owned company serving North Atlanta for decades

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed