SERVICE MANAGER

Equipment Depot Inc.•Santa Fe Springs, CA

22d•$90,000 - $100,000

About The Position

The Service Manager oversees day-to-day local service operations, including the service support team and technicians who report directly to this role. The manager builds and leads a high-performing, customer-focused team, promotes consistent ways of working across Equipment Depot locations, and improves service efficiency, skills, and professionalism. The role is accountable for achieving service objectives measured by key performance indicators, including efficiency, productivity, and customer satisfaction.

Requirements

Good communication, leadership, and team-building skills.
Proven problem-solving ability and aptitude for conflict resolution.
Ability to prioritize and manage time-sensitive deadlines.
Basic technical knowledge of industrial equipment, including internal-combustion and electric equipment.
Ability to interpret and understand financial statements and budgeting and forecasting, or willingness to learn.
Ability to develop, manage, motivate, and lead a diverse workforce.
Ability to manage individuals at off-site locations and coordinate their roles and activities to meet customer needs and support centralized efforts.
Ability to communicate across functional groups and geographic locations.
Minimum high school diploma.
Basic computer skills, including use of Microsoft Office products such as Word and Excel.
Strong organizational, communication, and conflict-resolution skills.
Ability to facilitate change.
Training experience.

Nice To Haves

Prior experience leading a service team.
College education or equivalent working experience in aftermarket service.
At least 2 years of hands-on management experience.

Responsibilities

Communicate and promote Equipment Depot’s vision and mission, and serve as a positive role model who inspires and motivates the team.
Build a respectful, team-oriented, customer-focused service organization that responds with urgency and works to exceed customer expectations.
Ensure service key performance indicators for efficiency, productivity, and customer satisfaction are consistently met.
Address personnel disciplinary issues when they arise.
Work with the Operations Manager to develop and implement short- and long-term strategic plans, objectives, and goals for each assigned location, including plans for achieving them.
Respond promptly and professionally to customer requests, concerns, and complaints.
Complete performance reviews for employees in the organization as required.
Work with the Operations Manager to identify organizational or business-environment trends and develop plans to address them.
Administer wages for direct reports and provide feedback and recognition.
Assist with recruiting and developing the service organization, including assessing training needs for the service support team.
Assist with implementation and use of the Service Automation system.
Maintain a professional image and manner while performing the role.