Service Manager

BH Management Services, LLC•Oviedo, FL

20d

About The Position

The Service Manager I coordinates the work of employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns work, oversees work quality, maintains adequate repair-supply inventory, and monitors the monthly maintenance budget. The position may support new construction or modifications to existing properties and performs a variety of complicated tasks. It requires a strong commitment to internal and external customer service and professional, courteous representation of the company. The Service Manager oversees maintenance staffing, assignments, training, property inspections, repairs, preventive maintenance, equipment, tools, and safety compliance. The role responds to resident requests and shares on-call duties with the maintenance team, including during inclement weather. Work is generally scheduled Monday through Friday, but may vary and may require overtime, extended hours, and rotating on-call coverage.

Requirements

At least four years of progressive maintenance and safety experience.
Advanced computer skills and industry-specific technology skills to coordinate and help respond to resident and management requests.
Ability to perform manual, task-oriented work independently, prioritize tasks, and assign tasks to a team.
Required certifications: EPA Core, Type I—Appliances, Type II—HVAC, and Certified Pool Operator.
Must provide own industry-specific hand tools.
Ability to work extended hours and participate in on-call or rotating on-call coverage as needed.
Ability to meet the physical demands of the role, including lifting up to 50 pounds; frequent movement, standing, walking, bending, stooping, crawling, and stair climbing; grasping and manipulating with both hands; pushing or pulling items; and reaching overhead.
Ability to operate a motor vehicle onsite, if applicable, and work in all weather conditions.

Nice To Haves

High school diploma (preferred).

Responsibilities

Prepare maintenance employee schedules, communicate assignments, and coordinate work with maintenance staff.
Participate in site staffing needs with the Community Manager.
Assess employee training needs, provide input on training programs, and coordinate and schedule training.
Provide safety and skills training for maintenance employees and assist with written property safety audits.
Inspect the property and grounds daily for maintenance needs and liability hazards.
Assign and ensure completion of repairs and replacements according to company standards, including interior and exterior rehabilitation and construction projects.
Help monitor resident satisfaction and ensure maintenance staff follow up on results.
Comply with OSHA and other safety requirements, applicable codes, and internal maintenance policies and systems.
Inspect, maintain, install, repair, replace, and clean mechanical equipment and components; source and install new equipment as needed.
Help implement, follow, and document preventive maintenance programs according to company guidelines.
Understand company policies and procedures and ensure the team understands and complies with them.
Maintain and secure property-issued tools.
Share on-call responsibilities with the maintenance team, including during inclement weather, and respond to resident requests according to company standards.
Perform other duties as assigned.