Service Manager

ORION REAL ESTATE SERVICES INC • Fort Worth, TX

25d • Onsite

About The Position

The Service Manager is responsible, along with the Community Manager, for the physical condition and maintenance of an apartment community. The role oversees general repairs, apartment make-ready, preventative maintenance, and construction or rehabilitation projects. The Service Manager supervises maintenance staff, leads by example, and may need to perform groundskeeping or pool duties. The position reports to the Community Manager and Regional Maintenance Supervisor and, under the Community Manager’s direction, supervises all maintenance personnel, including the housekeeper.

Requirements

• High school diploma or equivalent.
• Five years of multifamily experience, or an equivalent combination of education, training, and experience demonstrating the ability to perform the position’s duties.
• EPA Section 608 HVAC/Freon Recovery certification.
• Certifications or permits required by the city or state to perform job responsibilities.
• Training in boiler repair, plumbing, and mold detection and resolution.
• Certified Pool Operator (CPO) certification.
• Ability to perform plumbing, tile, HVAC equipment, appliance, carpentry, and electrical repairs, as well as all aspects of apartment make-ready.
• Ability to operate common maintenance tools and equipment.
• Ability to apply common sense and understanding to carry out instructions and plans.
• Excellent interpersonal skills for regular interaction with residents, vendors, contractors, employees at all levels, and clients.
• Ability to read and write in English to read diagrams, meters, and instructions and to write reports.
• Proficiency with property management software and Microsoft Office.
• Basic knowledge of OSHA requirements and local, city, and state ordinances.
• Must supply own hand tools.

Nice To Haves

• Certified Apartment Maintenance Technician (CAMT) certification.
• Experience in compressor diagnosis, fire sprinklers, and irrigation systems.

Responsibilities

• Supervise, train, and schedule maintenance activities for the community and maintenance staff under the Community Manager’s direction.
• Coordinate, schedule, and respond to resident and management requests and work orders for occupied units.
• Coordinate, schedule, and prepare vacant apartments for move-in.
• Coordinate and schedule safety and skills training for maintenance employees.
• Identify and correct hazardous property conditions that could create liability for the property.
• Order supplies and manage the maintenance budget.
• Coordinate, schedule, and perform preventative maintenance on equipment and units.
• Oversee general maintenance repairs, apartment make-ready, and construction or rehabilitation projects.
• Handle groundskeeping and/or pool duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED