Service Manager

United Rentals•El Dorado, AR

About The Position

The Service Manager leads a major maintenance enterprise and hires, motivates, and develops a team of Service Technicians. The role improves efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired. Working closely with the Branch Manager, the Service Manager helps build a profitable location through leadership, service and maintenance expertise, and business management. This position is deemed Safety Sensitive under United Rentals’ policies and procedures.

Requirements

High school diploma required.
Valid driver's license with an acceptable driving record.
Extensive equipment fleet maintenance and leadership experience.
At least 5 years of service and maintenance experience.
At least 3 years of supervisory experience.
Strong motivational and leadership skills.
Excellent customer service skills.
Strong knowledge of maintenance accounting and P&L.
Basic computer skills, including Excel.

Nice To Haves

Trade-school degree is a plus.
Bachelor’s degree preferred.

Responsibilities

Motivate, coach, and train technicians to exceed time and quality standards and comply with standard repair and maintenance processes.
Staff the location adequately based on skills and workload.
Manage repair and maintenance (R&M), P&L, and associated costs and budgets.
Lead, plan, measure, and continuously improve service and maintenance performance metrics.
Oversee parts department activities to support customer service, technician, shop, and OEC productivity, and cost control.
Evaluate team members’ performance and promotability; identify and provide necessary skills training and regular coaching.
Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.
Perform other duties as assigned.