Service Manager

Hy-Vee • Savage, MN

15d • Onsite

About The Position

The Service Manager supervises and coordinates employee activities across store departments to keep operations running smoothly and ensure prompt, friendly customer service. The role leads by example, supports positive employee relations, manages schedules and assignments, addresses customer issues, and helps oversee merchandising, safety, and compliance. The Service Manager may oversee all store areas in the Department Manager’s absence and perform work at any job level as needed. This is a fast-paced, active retail-store role. Night and weekend shifts are required. The anticipated hourly starting wage is $16.00 to $20.00, depending on experience. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.
• Ability to solve practical problems and interpret instructions across a variety of situations with limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
• Ability to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
• Ability to lead and develop a team and build a collaborative, customer-focused store culture.
• Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Night and weekend shifts are required.
• Successful completion of a pre-employment drug screen is required.

Nice To Haves

• Two or more years of similar or related work experience.

Responsibilities

• Provide prompt, friendly customer service and help make each customer visit positive.
• Lead by example and foster friendliness, teamwork, accountability, and positive employee relations.
• Plan, prepare, and adjust work schedules; assign duties and follow up to ensure work is completed properly and on time.
• Supervise and coordinate activities across store areas in the Department Manager’s absence, or perform work at any job level as needed.
• Ensure customer service throughout the store and address customer issues promptly and professionally.
• Train employees on store policies, department procedures, and job duties, and provide ongoing education about policy and procedure updates.
• Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
• Train employees on and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
• Order merchandise, verify deliveries and product quality, and report order discrepancies.
• Determine the location of advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
• Compile, store, retrieve, and understand managerial data, including sales and inventory reports and advertising and display projections.
• Review personnel records for completeness and accuracy and understand the basics of the payroll system.
• Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
• Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
• Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
• Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED