Service Manager
About The Position
The Service Manager at The Packard Culligan Water Phoenix dealership leads service personnel and commercial and industrial service functions in a hands-on, fast-paced, high-volume environment. The role focuses on customer satisfaction and retention, supporting company goals, and developing service technicians through coaching and technical and customer-service training. The Service Manager provides leadership through communication, process improvement, mentoring, and coordination between service and sales, and oversees the production plant. The position reports to the General Manager. Previous trades management experience is a plus.
Requirements
- Great technical and people skills.
- Ability to lead by example in a hands-on management environment.
- Ability to communicate effectively and coach and train employees.
- Ability to work in a fast-paced, high-volume environment.
- Subject to a pre-employment background check, drug screening, DOT physical, and Motor Vehicle Record review.
Nice To Haves
- Previous experience in trades management.
Responsibilities
- Resolve service-related problems and approve billing adjustments as necessary.
- Ensure adequate after-hours response to customer emergencies.
- Maintain appropriate staffing levels, workload distribution, and employee skills to serve customers and meet business needs.
- Provide training so employees have the skills and information needed to exceed customer expectations.
- Develop realistic employee performance objectives tied to dealership goals to support employee development and empowerment.
- Maintain company assets, including the plant, fleet, equipment, and other inventory.
- Achieve planned gross margin and revenue targets.
- Oversee the production plant.
- Keep personal and service personnel knowledge and skills current, and pursue WQA CWS-I certification.
- Lead, coach, train, and mentor service technicians.
- Support process improvement and liaise between service and sales.
Benefits
- Base salary and incentives.
- Training and development opportunities coordinated through the Corporate Team.
- Zero-deductible medical plans.
- Dental and vision insurance.
- Wellness program with incentives.
- 401(k) with employer match.
- Tuition reimbursement and scholarship opportunities.
- Paid time off and paid holidays.
- Career advancement through training and development.
- Work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
