Service Manager
Bridgestone Americas•Beaver Creek Township, MN
•$22 - $34
About The Position
The Service Manager combines automotive repair knowledge with people skills to manage customer relationships and act as a liaison between technicians and customers. The role includes selecting, coaching, leading, training, and supervising vehicle technicians, as well as assisting with the purchase of parts, materials, and equipment. The Service Manager helps ensure strong customer satisfaction and retention, effective store operations, and sales growth.
Requirements
- High school diploma or equivalent.
- Four years of automotive service technical experience.
- One year of service manager or service writer experience.
- Problem-solving ability, including handling customer complaints.
- Aptitude to manage inventory, scheduling, and equipment maintenance.
- Ability to lead and coach others.
- Strong teammate, customer-service, and communication skills.
- Ability to recruit and select technicians according to store requirements.
- Willingness to continue education and stay current on automotive repair issues.
- Must maintain a valid automotive driver's license to test-drive customers' vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for auto service staff according to individual skill levels.
- Serve customers' automotive service needs.
- Oversee hiring and training of an effective auto service team.
- Support high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
- Serve as the primary point of contact for customer inquiries, feedback, and concerns, building long-term relationships and loyalty.
- Manage paperwork, customer interactions, financial transactions, and compliance with company policies and standards to support efficient store operations.
- Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
Benefits
- Medical, dental, and vision coverage starting on the first day.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program.
- Professional development, training, and regular mentorship.
- Supportive onboarding experience.
- Corporate social responsibility activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
