Service Manager

HiFyve•Chester, VA

18d

About The Position

Linder Industrial Machinery is seeking an experienced Service Manager to lead the service department at its Chester, Virginia location. The role oversees service department operations, manages technician teams, ensures customer satisfaction, and drives department performance. The ideal candidate has strong leadership skills and a deep understanding of heavy equipment service operations. The position is full-time, with a salary of $75,000–$95,000 per year, depending on experience. A full benefits package is offered, including 401(k), health, dental, and vision coverage, paid time off, and career advancement opportunities.

Requirements

High school diploma or GED.
At least 5 years of experience in heavy equipment service, including at least 2 years in a supervisory role.
Strong knowledge of heavy equipment mechanical, hydraulic, and electrical systems.
Proven ability to lead teams, manage workloads, and drive results.
Excellent customer service and communication skills.
Proficiency with dealer management systems and service software.
Valid driver's license with a clean driving record.

Nice To Haves

Technical degree or equivalent.

Responsibilities

Lead, schedule, and develop the service department team, including field and shop technicians.
Manage service workflow, work order dispatching, and technician productivity.
Ensure repairs are completed safely, on time, and to high quality standards.
Build and maintain customer relationships and promptly resolve service issues.
Monitor department KPIs, including labor efficiency, customer satisfaction, and revenue goals.
Collaborate with parts, sales, and rental departments to support branch operations.
Oversee warranty claim submissions and ensure compliance with manufacturer guidelines.
Conduct employee performance evaluations and support technician career development.
Enforce safety policies and maintain a safe working environment.
Manage the department budget and control costs.