Service Manager

PARAGON PRO RENTALS LLC•Buckeye, AZ

27d

About The Position

The Service Manager oversees service operations by leading and scheduling technicians, managing work orders and budgets, building customer relationships, coordinating warranties, and managing service for the company fleet. The role supports staff mechanics, maintains parts inventory and service records, evaluates equipment condition and repair quality, handles customer concerns, and prepares operational reports. It also includes ensuring proper disposal of solid and hazardous waste and promoting safety awareness.

Requirements

Strong understanding of equipment capabilities and safety requirements.
3–5 years of extensive experience repairing and maintaining self-propelled platforms and lifts.
Understanding of maintenance and repair challenges in the equipment rental industry.
Knowledge of work planning, scheduling, and other supervisory activities.
Experience in inventory management, operational planning, and team management.
Strong reporting skills to track and communicate operational metrics.
Computer literacy.
Valid driver's license.

Nice To Haves

Microsoft 365 experience.

Responsibilities

Collaborate with equipment vendors to understand maintenance requirements and capabilities of new inventory additions.
Provide hands-on training and support to staff mechanics.
Order and manage parts inventory to maintain adequate supplies and smooth operations.
Evaluate equipment after repairs, maintenance, or safety checks to confirm quality and readiness.
Conduct quality control checks.
Document equipment status before and after rentals.
Address customer complaints about equipment condition or operation.
Create, update, close, and bill work orders.
File warranty claims promptly.
Maintain organized equipment service records for compliance and reporting.
Manage disposal of solid and hazardous waste in accordance with regulations.
Generate equipment reports, including equipment due for service, fleet status, and service records.
Perform data entry and generate reports to support operations.
Promote safety awareness among the team.
Perform additional duties and tasks as assigned.