Service Manager

Hilltop Residential Management•Austin, TX

3d•Onsite

About The Position

The Service Manager at Village at East Riverside is responsible for overseeing the community’s maintenance operations, ensuring service requests and repairs are completed correctly and promptly, maintaining curb appeal and safety, and preparing vacant units for occupancy. The role works with the community director on resident maintenance concerns, staffing, budgets, vendor bids, and purchasing. It also includes maintaining preventive maintenance and hazard communication programs and promoting safe work practices. The position requires an EPA Universal or HVAC certification; Hilltop Residential will cover the cost of obtaining the required certification for a candidate who meets the other requirements and is selected.

Requirements

At least 1 year of hands-on general maintenance experience.
Strong proficiency with property management software systems.
Availability for a flexible schedule, including weekends.
Rotating on-call responsibility for after-hours emergencies.
EPA Universal or HVAC license or certification; the employer will cover the cost of obtaining the required certification for a selected candidate who meets the other requirements.
Valid driver’s license and/or access to reliable transportation.

Responsibilities

Organize and prioritize service requests and repairs, ensuring they are completed correctly and promptly.
Inspect grounds, buildings, and other community features daily to reduce liability concerns and maintain curb appeal.
Oversee turnkey operations and ensure vacant units are made rent-ready on time.
Use computer software systems daily to manage service requests.
Perform turnkey work as required and ensure all make-ready work is inspected.
Follow standard operating procedures and enforce company policies and procedures.
Maintain basic knowledge of local and state codes relating to permitting, sign ordinances, and pool regulations.
Communicate effectively with residents, associates, vendors, and supervisors.
Work with the community director to address maintenance-related resident problems.
Assist the community director with documenting counseling sessions with maintenance staff.
Maintain a preventive maintenance program to minimize emergency and service repairs.
Maintain the hazard communications program and teach and promote safe work practices.
Assist with recruiting, hiring, and training staff, and recommend promotions and terminations when necessary.
Work with the community director to obtain competitive bids for maintenance-related expenses.
Understand and adhere to budget guidelines.
Purchase supplies and vendor services using standard purchase-order systems and proper bidding procedures under the community director’s supervision.
Monitor inventory and maintain appropriate levels of parts and supplies.