Service Manager
About The Position
At Horwitz, the Service Manager leads the service division and is accountable for its profit and loss (P&L). The role directs the division’s strategy, including service growth, sales, and annual planning, and leads the Service team managers. It also develops strategic customer relationships, builds the service leadership team, and works with internal departments to support smooth project execution. The position analyzes financial performance, maintains pricing, identifies growth opportunities, and supports process and organizational improvements. The role is expected to embody Horwitz’s core values: Safe, Accountable, Professional, Motivated, Can Do, and Curious, and to continually improve.
Requirements
- At least 5 years of experience in the HVAC service industry.
- At least 2 years of experience in a managerial or leadership role within the HVAC service industry.
- Demonstrated experience in business development, strategic planning, and P&L management.
- Strong understanding of sales and marketing strategies in a service-oriented industry.
- Strong leadership and communication skills.
- Ability to hold employees accountable while maintaining positive working relationships.
- Strong organizational and problem-solving skills.
Responsibilities
- Take full accountability for the service division’s P&L.
- Lead the service division’s strategic approach, including service growth strategy, sales strategy, and annual planning.
- Lead the Service team managers.
- Build and maintain strategic customer relationships to support retention, growth, and long-term business development.
- Build and develop the Service leadership team, including succession planning, talent development, and organizational capability.
- Collaborate with internal departments to ensure smooth project execution.
- Analyze financial performance and implement strategies to meet business goals.
- Maintain an effective pricing structure.
- Identify opportunities for growth and targeted customer strategies.
- Identify and support process improvements and organizational structure.
- Perform other duties as assigned.
- Conduct oneself in accordance with Horwitz’s core values: Safe, Accountable, Professional, Motivated, Can Do, and Curious.
- Get better every day.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
