Service Manager

Morgan Properties • Monroe, NC

14d

About The Position

Morgan Properties is hiring a Service Manager to lead service and maintenance operations at a 168-unit residential community. The role is hands-on and involves guiding a dedicated team, maintaining property standards, and helping provide residents with a high-quality living experience. The Service Manager is expected to lead by example and foster trust, accountability, and support within the team.

The position calls for proactive planning and decision-making to anticipate maintenance needs, oversee repairs, and manage resources. It also serves as a key communication point for residents, the team, and cross-functional departments. Administrative responsibilities include managing work orders and schedules, overseeing inventory and budgets, and maintaining accurate records. The role emphasizes professional service and supporting the development of the team.

Requirements

• Proven leadership experience in service or maintenance, preferably in a large residential setting.
• Strong problem-solving abilities and the capacity to make timely, effective decisions.
• Excellent communication skills for leading teams and engaging with residents.
• Exceptional organizational skills and the ability to prioritize and manage multiple tasks effectively.
• Passion for delivering outstanding customer service and upholding high quality standards.
• Valid driver's license.
• Must live within a 30-minute commute of the property.
• At least 5 years of managerial experience at an apartment community of 500 units or more.

Nice To Haves

• HVAC/EPA/CFC certification preferred.

Responsibilities

• Lead and motivate the service team in maintenance, service, and customer care.
• Plan proactively for property operations, anticipate maintenance needs, handle repairs, and manage resources.
• Communicate with residents, team members, and cross-functional departments.
• Manage work orders and schedules, oversee inventory and budgets, and maintain accurate records.
• Maintain property maintenance standards and deliver professional service to residents.
• Support the development of the team.

Benefits

• Pay range of $28.00–$31.00 per hour.
• Up to 100% rent discount.
• Property staff shared renewal commissions, paid monthly.
• $300 Morgan Essentials, paid quarterly.
• On-call appreciation payment of $15 per day for holding the on-call phone.
• Employee referral payment program of up to $750.
• Education/tuition reimbursement.
• Medical, dental, and vision benefits.
• Life/AD&D insurance.
• Long- and short-term disability.
• 401(k) retirement plan with company match.
• Generous paid time off, including 10 holidays per year and sick leave.
• Employee Assistance Program.
• Additional employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed