Service Manager - BHTT

North American Truck & Trailer•Rapid City, SD

15d

About The Position

Black Hills Truck & Trailer is seeking an experienced Service Manager to run an efficient and profitable service department. The Service Manager operates the department at maximum production, controls costs, builds a loyal clientele, maintains good employee relationships, sets and obtains sales and profit objectives, and maintains service records. The role oversees the Service Department and includes responsibility for staff performance, budgeting, customer service, safety, operational controls, and department reporting. A full benefits package is available.

Requirements

Experienced Service Manager; no specific number of years is stated.
Working knowledge and understanding of the company’s Job Safety Analysis pertaining to this position and the positions supervised.
Working knowledge and understanding of the company’s safety policy.

Responsibilities

Forecast department goals and objectives and work to achieve them.
Work in harmony with all departments.
Prepare and administer an annual operating budget for the service department.
Attend managers’ meetings as requested.
Comply with applicable federal, state, and local regulations, including those concerning hazardous waste disposal and OSHA right-to-know requirements.
Hire, train, motivate, counsel, and monitor the performance of service department staff.
Direct and schedule department employees’ activities and provide technical assistance as needed.
Hold meetings with department employees to discuss shared activities and problems.
Monitor technicians’ payroll records and conduct monthly safety meetings.
Build and maintain customer relationships that encourage repeat and referral business, and maintain relationships with vocational and technical schools to support recruiting.
Serve as liaison with factory representatives.
Greet customers promptly, provide fair repair and maintenance cost and time estimates, and handle customer complaints.
Break estimates down into labor and parts before work starts so technicians understand time allowances.
Quality-check completed jobs.
Keep abreast of available equipment and tools and recommend purchases.
Keep work areas and customer waiting areas clean, and monitor the location and care of shop tools.
Account for all documents and ensure none are missing.
Control department performance using Daily Operating Control, efficiency and productivity controls, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
Maintain reporting systems required by general management and the factory.
Monitor repair-order trends, including completed orders, items per order, sales per order, and sales per service advisor.
Keep customer service files current and readily available.
Collect accounts receivable for service work.
Follow up on parts department orders to ensure parts availability.
Maintain a safe working environment and understand the company’s Job Safety Analysis and safety policy for this role and supervised positions.
Participate in available training programs.
Oversee the Service Department.
Conduct 90-day reviews in a timely manner and complete each employee’s yearly performance review by the employee’s anniversary date.