Service Manager

Peterbilt of Atlanta•Jackson, GA

35d

About The Position

The Service Manager is responsible for the overall management and profitability of the service department. The role oversees daily service operations and personnel, maintains customer satisfaction, monitors performance, ensures quality repairs, controls expenses, and achieves departmental sales and profit objectives. The Service Manager works with customers, technicians, parts personnel, and dealership leadership to promote high-quality service and operational efficiency. The position reports to the Service Director and is full-time and exempt. Compensation includes a base salary and performance-based incentive opportunities tied to department performance and profitability. The role is based throughout the service department and service bays in an open garage environment. It involves frequent walking, extended standing, occasional bending, stooping, kneeling, reaching, and lifting up to 50 pounds. The work may involve exposure to noise, vibration, dust, exhaust fumes, and other hazardous and nonhazardous materials. Occasional vehicle road testing may be required. Applicants must be willing to submit to a background check and post-offer drug screen.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions, reports, and financial information.
Strong leadership, organizational, communication, and customer service skills.
Ability to communicate effectively, orally and in writing, with customers, employees, vendors, and manufacturer representatives.
At least five years of dealership service experience.
General knowledge of truck mechanical operations, service processes, warranty administration, and departmental financial management.
Willingness to submit to a background check and post-offer drug screen.

Nice To Haves

Prior supervisory or management experience is strongly preferred.

Responsibilities

Direct and oversee all daily operations of the service department.
Hire, train, develop, and manage service department personnel.
Establish and monitor departmental goals related to productivity, efficiency, customer satisfaction, and profitability.
Review and manage repair order processes to ensure accuracy, quality, and timely completion.
Maintain high levels of customer satisfaction by resolving customer concerns and supporting service staff.
Monitor labor sales, gross profit, technician productivity, efficiency, and departmental expenses.
Ensure compliance with manufacturer standards, dealership policies, and safety regulations.
Coordinate with the Parts Department to maintain efficient workflow and minimize vehicle downtime.
Conduct regular meetings with service personnel to communicate expectations and departmental goals.
Maintain a clean, organized, and safe work environment.
Prepare and review operational and financial reports as required.
Perform other duties as assigned.