Service Manager

JF Restaurants • York, NY

20d • Onsite

About The Position

JF Restaurants is a New York City-based hospitality group led by Michelin-starred Chef and Restaurateur John Fraser. Casa Cruz New York is an intimate, vibrant dining venue housed in a six-story Beaux-Arts townhouse on Manhattan’s Upper East Side. The Service Manager is a hands-on leader who works closely with the General Manager and broader leadership team to lead floor service, develop front-of-house staff, and ensure guest experiences meet Casa Cruz’s standards. The role requires a balance of polished service, genuine warmth, attention to detail, and adaptability in a fast-paced environment.

This is a full-time management position with a salary range of $75,000–$85,000 USD. The role requires extended periods of standing, frequent stair climbing, and the ability to lift and move items as needed. Additional duties may be assigned based on business needs.

Requirements

• At least 2 years of restaurant management experience.
• Strong food, beverage, and service knowledge.
• Ability to lead, motivate, and develop a team.
• Excellent communication, organization, and problem-solving skills.
• Familiarity with Toast POS, Microsoft Office, inventory, and cost control.
• Flexibility to work evenings, late-night closings, weekends, and holidays as needed.
• Ability to obtain Food Handler certification within 30 days of hire.
• Ability to stand for extended periods, climb stairs frequently, and lift and move items as needed.

Nice To Haves

• High-volume or luxury hospitality experience.

Responsibilities

• Lead service from open to close while maintaining standards for hospitality, presentation, and cleanliness.
• Maintain a visible presence on the floor, support the team, anticipate guest needs, and resolve issues with confidence and care.
• Train, coach, and develop front-of-house staff, strengthening product knowledge and consistent service standards.
• Coordinate with the kitchen and management team to ensure seamless communication and service.
• Oversee reservations, support the host stand, and assist with private events from inquiry through execution.
• Support opening and closing procedures, cash handling, administrative tasks, and daily operations.
• Assist with guest feedback and service recovery, handling concerns thoughtfully and promptly.
• Support food and beverage education, inventory management, and cost-control initiatives.
• Lead by example through professionalism, accountability, attention to detail, and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed