Service Manager

Cintas • South Fayette Township, PA

47d

About The Position

Cintas is seeking a Service Manager to directly manage its customer-facing Service team. The role includes hiring and performance management, overseeing overall team performance, fostering a safe working environment, resolving customer-related issues, and training the team in effective sales techniques. The Service Manager performs customer goodwill visits at customer sites while maintaining high customer satisfaction, and is responsible for achieving sales, profit, inventory, and payroll goals, managing a budget, and addressing operational issues that affect service.

The position also involves hands-on support for direct reports, including accompanying service representatives or visiting customers independently when needed to assist with product or service pickup and delivery. The manager drives a company-owned vehicle to and from customer locations, and lifts, carries, and walks products in and out of customer accounts while maintaining high-quality service and customer goodwill. The role includes performing managerial duties.

Requirements

• Valid driver's license.
• High school diploma or GED.

Nice To Haves

• Bachelor's degree or equivalent work experience.
• Management experience.
• Experience in industrial sales or customer service.
• Availability to start within two weeks after an offer is made and accepted.

Responsibilities

• Hire and manage the performance of the customer-facing Service team.
• Manage the overall performance of the team and foster a safe working environment.
• Resolve customer-related issues.
• Train team members on effective sales techniques.
• Perform customer goodwill visits at customer sites and maintain high customer satisfaction.
• Achieve sales, profit, inventory, and payroll goals.
• Manage a budget and address operational issues that affect service.
• Support direct reports by accompanying service representatives or visiting customers independently when necessary.
• Assist with pickup and delivery of products or services.
• Drive a company-owned vehicle to and from customer locations.
• Lift, carry, and walk products in and out of customer accounts while maintaining service quality and customer goodwill.
• Perform managerial duties.

Benefits

• Medical, dental, and vision benefits, with premiums below the national average.
• Four medical plan options, including one plan offered at no cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED