Service Manager

Hy-Vee, Inc.•Toledo, IA

14d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments, ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and assists wherever needed. The position suits an experienced retail leader who thrives in a fast-paced environment and is committed to developing employees and delivering results. The Service Manager provides customer service, promotes positive employee relations, plans and adjusts schedules, assigns duties, trains employees, evaluates performance, and enforces safety procedures. The role also involves managing merchandise orders and displays, reviewing operational and personnel data, handling register and specified financial transactions, recommending cost reductions and merchandise allocations, and treating confidential information with discretion.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to obtain basic information through interviews, clearly guide and direct people, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make each customer visit a positive experience.
Lead by example and promote friendliness, teamwork, accountability, and positive employee relations.
Plan, prepare, and adjust work schedules; assign duties and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level.
Ensure consistent customer service throughout the store and resolve customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education about updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand basic payroll system operations.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Handle confidential pricing, sales, profit-and-loss, and employee wage information discreetly.
Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.