Service Manager

UTILITY TRAILER OF TEXAS INC•Houston, TX

40d•Onsite

About The Position

The Service Manager is responsible for the performance and profitability of the service department, aiming to maximize service requests and profitability through targeted sales quotas. This role involves protecting and maintaining department assets, identifying potential service customers, and developing long-term customer relationships. The Service Manager ensures customers are informed about sales programs, products, and pricing, and fosters relationships with vendors. Key duties include responding to customer needs with appropriate solutions, managing, coaching, and training service employees, approving service purchases, and meeting sales targets. The role also requires maintaining tools and equipment, ensuring knowledge of safe working conditions and safety skills, and performing other duties as assigned by management, while strictly adhering to company safety policies and procedures.

Requirements

Have good written and verbal communication skills and the ability to succeed in a team environment.
Communicate with internal service staff to develop the support for the customer base.
Investigate customer problems and identify proper solutions.
Identify and profile target accounts and execute a plan to develop them as a customer/partner.
Develop and maintain positive long term relationships with all branch customers.
Responsible for making regularly scheduled calls in order to identify service needs to established customers and new accounts both by phone and in person.
Identify and maintain core accounts and reinforce their purchase decisions by continually offering them solutions to their changing environment.
Developing relationships with all key customer employees, especially Branch and General Managers, Parts Managers and Service Managers.
Communicate with fellow employees to ensure customer satisfaction on all service work.
Monitor costs and expenses.
Responsible for making regularly scheduled calls in order to identify service needs with established customers and new accounts both by phone and in person.
Ensure that trailers are repaired and invoiced in a cost efficient manner.
Conduct safety activities for service department (audits, meetings & training).
Respond to customer requests to provide written estimates.
Manage and track all service work. This includes communication and coordination with vendors, shop foreman, end user, etc.
Excellent communication and customer relationship building skills.
Must be detailed oriented and organized.

Responsibilities

Responsible for the performance and profitability of the service department and maximizing all service requests and profitability for the branch service department through a targeted sales quota of service as well as other products offered by the company.
Protect and maintain all assets of assigned service department.
Create a plan to identify all potential service customers.
Develop and maintain positive long term relationships with all customers.
Maintain customer service information based on customer needs.
Ensure customers have all information on our sales programs, including pricing, products, promotions, contract and special pricing.
Develop relationships with vendors.
Respond to customer needs with appropriate parts and service solutions.
Manage, coach and train service employees.
Review and approve all service purchases.
Responsible to meet sales.
Maintains tools, equipment and supplies for service department.
Knowledge of safe working conditions and competent of safety skills with all shop tools.
Perform other duties as assigned by management.
Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.