Service Manager

TRI GAS & OIL CO INC • Georgetown, DE

33d • Onsite

About The Position

The Service Manager oversees all new and existing service work within the department, working in collaboration with the District Manager and Dispatchers. This role involves the supervision of personnel, including training, discipline, and effective scheduling. The Service Manager will also provide customer service and support to clients, actively listening to determine their needs effectively and in a timely manner.

Requirements

• High School Diploma or GED
• 1 – 2 years of Service experience
• Seasonal After Hours will vary on business need
• Strong organizational skills
• Excellent customer service abilities and interpersonal skills.
• Ability to manage in a fluid, fast pace environment.
• Highly motivated and well-organized.
• Working knowledge of computers is required.
• Ability to be a business leader and make decisions.
• Ability to maintain a professional attitude with both employees and customers.

Nice To Haves

• College degree a plus

Responsibilities

• Provide high quality effective customer service.
• Function as escalation support to Customer Service Representatives and Service Coordinators.
• Complete site surveys for new and existing customers, offering professional feedback and solutions that maintain industry regulations and safety standards.
• Oversee job proposals for prospective clients, collaborating with sub-contractors as needed.
• Disseminate information to internal and external teams regarding timelines and budget.
• Supervise a team of Service Technicians, assisting with dispatch, approving payroll and time off requests.
• Provide initial on-the-job training to Technicians, teaching best practices and providing remedial or as needed training to existing staff.
• Oversee parts and inventory, identifying areas to create efficiencies and troubleshooting issues.
• Order and maintain adequate supplies and parts for service department inventory.
• Maintain a safe working environment for Service Technicians and customers.
• Ensure company vehicles are kept in good working order.
• Monitor monthly budget goals, adjusting expenditures as needed.
• Follow government rules and regulations related to the business.
• Effectively follow jobs through to their completion.
• Work with other departments to solve any customer concerns.
• Work directly with management and other departments to achieve company goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED