Service Manager

McCloud Services • Alsip, IL

15d

About The Position

The Service Manager directs the branch Service Department and its staff to provide quality service to customers. The role involves training and motivating service and sales personnel, inspecting termite and pest-control work for compliance with company standards, responding to customer complaints, and contacting customers with pending cancellations to attempt to retain their accounts. The manager tracks the number of customers remaining to be serviced each month, services pest routes when necessary, and maintains inventory.

The position may involve working indoors and outdoors in varying weather and environmental conditions, including exposure to chemicals, fumes, dust, animals, insects, heights, and other hazards. It also involves operating a motor vehicle and powered hand tools, and may require work in confined spaces. The listed physical demands include lifting and moving objects, climbing, balancing, crouching, crawling, pushing, pulling, reaching, and carrying equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Valid driver's license from the state of residence.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply basic algebra and geometry concepts.
• Ability to solve practical problems involving varied concrete variables and limited standardization.
• Ability to interpret instructions provided in written, oral, diagram, or schedule form.
• Knowledge of dry chemicals and pesticides.
• Familiarity with Department of Transportation (DOT) rules and regulations.
• Ability to meet the stated physical requirements and comply with applicable medical certification, regulatory, and company safety requirements, including carrying and wearing personal protective equipment such as an OSHA-compliant respirator.
• Ability to operate a motor vehicle and electrically and manually powered hand tools.

Nice To Haves

• A two-year or four-year degree is strongly preferred.
• One to two years of related experience is preferred.

Responsibilities

• Direct, monitor, and motivate branch Service Department staff to provide quality customer service.
• Provide ongoing, up-to-date training to branch service and sales personnel.
• Inspect termite and pest-control work performed by branch personnel to ensure it complies with company standards.
• Respond to customer complaints.
• Contact customers with pending cancellations in an effort to retain their accounts.
• Track the number of customers remaining to be serviced during the month.
• Service pest routes when necessary.
• Maintain inventory.

Benefits

• Benefits begin on day one for eligible full-time colleagues, with no waiting period.
• Medical, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company-matching contributions.
• Tuition reimbursement for full-time colleagues.
• Training and development programs.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Performance incentives may be available depending on the role.
• Opportunities for career growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED