Service Manager

Hy-Vee•Omaha, NE

14d•Onsite

About The Position

The Service Manager supervises and coordinates employee activities across all store departments to help ensure smooth store operations and prompt, friendly customer service. The role leads by example, manages work schedules, handles customer issues, oversees merchandising and compliance, and supports store needs. The Service Manager promotes positive employee relations, teamwork, and accountability; trains and develops employees; and helps maintain a safe and healthy work environment. The position also involves merchandise ordering and delivery checks, promotional display planning, reviewing sales and inventory information, handling personnel and payroll records, processing specified financial transactions, and using confidential business information with discretion. Night and weekend shifts are required. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Two or more years of similar or related work experience preferred.
Ability to solve practical problems and interpret instructions in a variety of situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team while building a collaborative, customer-focused store culture.
Night and weekend shifts are required.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and help make each customer visit a positive experience.
Lead by example and maintain positive employee relations, teamwork, and accountability throughout the store.
Plan, prepare, and adjust work schedules; assign employees duties; and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager’s absence, or perform work at any job level as needed.
Ensure proper customer service throughout the store and address customer issues promptly and professionally.
Train employees in store policies, department procedures, and job duties; provide ongoing education about policy and procedure updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on safety procedures and enforce them; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies between orders and received products.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise additions, deletions, and shelf allocation.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines, and report to work as scheduled and on time.