Service Manager

Hy-Vee, Inc. • Council Bluffs, IA

14d • Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments so customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and supports the store wherever needed. The position reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

• High school diploma or equivalent experience.
• Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
• Ability to perform arithmetic involving fractions, decimals, and percentages accurately.
• Ability to interview for basic information, communicate directions clearly, follow technical manuals, and maintain frequent contact with customers and employees.
• Ability to lead and develop a team and foster a collaborative, customer-focused store culture.
• Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

• Two or more years of similar or related work experience.

Responsibilities

• Provide prompt, friendly customer service and make each customer's visit a positive experience.
• Promote positive employee relations and a culture of friendliness, teamwork, and accountability.
• Prepare and adjust work schedules, assign duties, and follow up to ensure tasks are completed properly and on time.
• Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level.
• Ensure consistent customer service throughout the store and resolve customer issues promptly and professionally.
• Train employees in store policies, department procedures, and job duties, and provide ongoing education about updates.
• Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
• Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
• Order merchandise, verify deliveries and quality, and report discrepancies.
• Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
• Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
• Review personnel records for completeness and accuracy and understand basic payroll processes.
• Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
• Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
• Handle confidential pricing, sales, profit and loss, and employee wage information discreetly.
• Follow Hy-Vee policies and store guidelines, and report to work as scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED