Service Manager

M&K Truck Centers•Alsip, IL

59d•$100,000 - $120,000•Onsite

About The Position

As a Service Manager at M&K Truck Centers, you will lead our service teams in delivering exceptional service experiences for our customers. Your role will be pivotal in ensuring our teams meet and exceed customer expectations.

Requirements

Demonstrated experience in leading teams and managing diverse roles, including overseeing multi-shift operations with 15+ direct reports.
Proven track record in a fast-paced, technology-driven environment with strong customer-facing responsibilities related to field and technical repairs.
Bachelor's degree or equivalent professional experience.
Strong leadership and team collaboration skills.
At least 3 years of management experience
Ability to manage high-pressure situations with exceptional prioritization and time management
Strategic and proactive mindset, with a focus on equipping your team for success
Self-aware, flexible, and open-minded approach
Analytical thinking combined with hands-on problem-solving abilities
Advocacy for both customers and team members

Nice To Haves

Background in Sales is a plus.

Responsibilities

Monitor service trends to implement improvements and collaborate with your team to develop processes that enhance the overall service experience.
Promote growth and development within your team by fostering open communication, problem-solving, and a positive work environment. Mentor future leaders and provide regular coaching and feedback.
Take ownership of your service center’s performance by driving continuous improvement initiatives that enhance team productivity and customer service. Champion safety, efficiency, and quality in all operations.
Understand business metrics and lead daily operations to achieve productivity, quality, and revenue goals. Develop a deep knowledge of M&K products, service systems, and procedures to act in the best interest of the company.