Service Manager
About The Position
The Service Manager directs the branch Service Department and its staff to provide quality service to customers. The role oversees and motivates service staff, provides ongoing training to service and sales personnel, inspects termite and pest control work for compliance with company standards, responds to customer complaints, and contacts customers with pending cancellations to attempt to retain their accounts. The Service Manager tracks the number of customers still needing service during the month, services pest routes when necessary, and maintains inventory. The position involves work both indoors and outdoors, including exposure to weather extremes, hazardous conditions, chemicals, fumes, dust, animals, and insects. It also requires operating a motor vehicle and powered and manual hand tools, and may involve working at heights, in confined spaces, and while wearing personal protective equipment, including an OSHA-compliant respirator. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- High school diploma or GED.
- Valid driver's license from the state of residence.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply basic algebra and geometry concepts.
- Ability to solve practical problems and work with a variety of concrete variables where limited standardization exists.
- Ability to interpret instructions provided in written, oral, diagram, or schedule form.
- Knowledge of dry chemicals and pesticides.
- Familiarity with Department of Transportation (DOT) rules and regulations.
- Ability to meet the stated physical demands, visual acuity requirements, and safety requirements, including requirements related to personal protective equipment.
Nice To Haves
- Two- or four-year degree strongly preferred.
- One to two years of related experience preferred.
Responsibilities
- Direct, monitor, and motivate branch Service Department staff to provide quality customer service.
- Provide ongoing, up-to-date training to branch service and sales personnel.
- Inspect termite and pest control work performed by branch personnel to ensure it meets company standards.
- Respond to customer complaints.
- Contact customers with pending cancellations in an effort to retain their accounts.
- Track the number of customers remaining to be serviced during the month.
- Service pest routes when necessary.
- Maintain inventory.
Benefits
- Medical, dental, vision, disability, and life insurance, with full-time colleagues eligible to enroll immediately upon hire and benefits starting on day one.
- 401(k) retirement plan with company-matching contributions.
- Tuition reimbursement for full-time colleagues.
- Training and development programs.
- Vacation days and sick days.
- Company-paid holidays and floating holidays.
- Performance incentives may be offered in many roles.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
